Troubleshooting
The Screen Doesn't Respond to Commands
- If the display shows your Home Assistant devices but nothing happens when you tap controls, such as turning lights on, Home Assistant actions probably need to be enabled for the display.
- Follow the Enable Actions guide and make sure Allow the device to perform Home Assistant actions is turned on.
The Install Button Doesn't Detect My Device
- Make sure you're using Chrome or Edge on a desktop computer. Mobile browsers and Safari/Firefox don't support the required browser feature (WebSerial).
- Try a different USB-C cable. Charge-only cables won't work.
- Try a different USB port on your computer.
- On Windows, you may need to install drivers — check Device Manager for an unrecognised device.
The Display Is Stuck on the Loading Screen
- Give it up to 60 seconds after first boot. It needs time to connect to WiFi and download resources.
- If it stays on the loading screen, power-cycle it and check whether the WiFi hotspot appears. If it does, the display couldn't connect to your network — go through the WiFi setup again.
- If you need to report the problem, collect a startup log with the USB log guide and include it in the GitHub issue.
Home Assistant Doesn't Discover the Device
- Make sure the display and Home Assistant are on the same WiFi network (not a guest network or a different VLAN).
- In Home Assistant, go to Settings > Devices & Services > Add Integration and search for ESPHome. Enter the device's IP address manually.
The Web Page Looks Broken or Unstyled
- The device's web page loads some resources from the internet. Make sure the display has a working internet connection (not just local network access).
- Try clearing your browser cache and reloading.
I Want to Start Over
- To re-flash the firmware, connect via USB-C and use the install button again.
- To clear WiFi settings and start fresh, re-flash the device. It will create the setup hotspot again.
I Need Help With a Bug
- Open a GitHub issue and describe the display model, firmware version, and what happened.
- For startup, WiFi, loading screen, or Home Assistant connection problems, include a USB log from the Collect USB Logs guide.
Next: Setup